Patient Resources

Helpful information to prepare for your appointment, understand your care, and stay connected with support between visits.

Vertivea Health branded office display featuring patient appointment preparation resources and a mental health care guide.

Your Questions, Answered

  • You do not need to have everything figured out before asking for support. Your first appointment is a space to share what has been difficult, ask questions, and discuss what you hope will change. We begin by listening and work with you to identify the next steps.


  • Your experiences, culture, values, and daily responsibilities matter. We consider your concerns alongside your health history, strengths, and goals. Your voice helps shape a treatment plan that fits your life.

  • Yes. Treatment is a shared decision. We discuss options, potential benefits, risks, and your preferences so you can make informed choices. If medication is considered, you are encouraged to ask questions and share concerns before deciding how to move forward.

  • Progress is about more than a symptom score. We discuss changes in your mood, sleep, relationships, and ability to manage everyday life. Follow-up visits provide time to review what is helping, address difficulties or side effects, and consider adjustments together.

  • Bring your medication list, relevant treatment history, and the concerns that matter most to you. You can write down questions or examples of changes you have noticed. For telehealth visits, choose a private space and check your internet connection, camera, and microphone beforehand.


  • Call Vertivea Health at (617) 279-5427 for guidance on reaching your care team about treatment questions or concerns. For general inquiries, email info@vertiveahealth.com, without including sensitive health details. Our Shop also offers journals, workbooks, and calming audio resources to complement your care and support everyday wellbeing.


  • If you or someone else is in immediate danger or experiencing a medical emergency, call 911 or go to the nearest emergency department.

    For thoughts of suicide, emotional distress, or a mental health crisis, call or text 988 to reach the Suicide & Crisis Lifeline, available 24 hours a day. You can also chat at 988lifeline.org.

    Do not wait for a response from our office during an emergency. Appointment requests, email, and website messages should not be used for emergency help.